Privacy policy
Last updated: March 3, 2026
BELVIA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a carefully curated shopping experience (“Services”). BELVIA is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and that you understand the collection, use and disclosure of your information as described in this Privacy Policy.
Personal information we collect or process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences derived from such personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:
Contact information including your name, address, billing address, shipping address, phone number and email.
Financial information including credit card numbers, debit card numbers and financial accounts, payment card information, financial account information, transaction details, method of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the products you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel and your previous transactions.
Communication with us including the information you include in communications with us, for example when you send a request to customer support.
Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information about your interaction with the Services, including how and when you interact with or navigate through the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to provide certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, customizing and improving the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and the products you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, organize delivery, facilitate returns and exchanges, enable you to post reviews and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications via email, text messages or post, and to display online advertisements for products or services on the Services or on other websites, including based on products you have previously purchased or added to your cart and other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, ensure secure payment and shopping experience, detect, investigate or take action in relation to potential fraudulent, unlawful, unsafe or malicious activities, protect public safety and secure our services. If you decide to use the Services and register an account, you are responsible for maintaining the security of your access data. We strongly recommend that you do not share your username, password or other access data with anyone.
Communication with you. We use your personal information to provide you with customer support, respond to your requests, provide you with efficient services and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement authorities or government institutions, to investigate or participate in civil proceedings, potential or actual litigation or other legal processes, as well as to enforce or investigate possible violations of our terms or policies.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:
With Shopify, suppliers and other third parties who perform services on our behalf (for example IT systems management, payment processing, data analysis, customer support, cloud storage, order fulfillment and delivery).
With business and marketing partners for the purpose of providing marketing services and displaying advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we do not share information about you for the purpose of showing you targeted advertising and marketing based on your online activity across different merchants and websites.
When you instruct us, request from us or otherwise consent to the disclosure of certain information to third parties, such as for the delivery of products or through the use of social media plugins or login integrations.
With our affiliated companies or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to court orders, search warrants and similar requests), to enforce applicable terms of use or policies and to protect or defend the Services, our rights and the rights of our users or other persons.
Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. The information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries different from the one in which you live, in order to provide and improve the Services for you.
Additionally, in order to help protect, grow and improve our business, we use certain enhanced Shopify features that include data and information obtained from your interactions with our Store, together with other merchants and Shopify. In order to provide these enhanced features, Shopify may use personal information collected from your interactions with our store, as well as with other merchants and Shopify.
In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights in relation to the use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and about the rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights in relation to your personal information through the Shopify Privacy Portal Link.
Third-party websites and links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as their other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on those sites.
Information that you share in public or semi-public places, including information that you share on third-party social media platforms, may be visible to other users of the Services and/or users of those platforms, without limitation as to its use by us or by third parties.
Our inclusion of such links does not, by itself, imply any endorsement or approval of the content on such platforms or of their owners or operators, unless explicitly stated within the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the legal age in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below in order to request that such information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 14 years of age.
Security and retention of your information
Please note that no security measure is perfect or completely impenetrable, and we cannot guarantee “perfect security.” In addition, the information you send to us may not be completely secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request as permitted by law.
Right of access / information. You may have the right to request access to the personal information that we hold about you.
Right to deletion. You may have the right to request that we delete the personal information that we hold about you.
Right to correction. You may have the right to request that we correct inaccurate personal information that we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information that we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have made.
You may exercise any of these rights where indicated within the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and about the rights you may have, including rights related to data processed by Shopify, you can visit the following page: https://privacy.shopify.com/en.
We will not discriminate against you for exercising these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise these rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.
Complaints
If you have any questions or complaints regarding the way we process your personal data, you may contact us using the contact details provided below.
If you are not satisfied with our response, you have the right to lodge a complaint with the competent authority for personal data protection, namely the Agency for Personal Data Protection of the Republic of North Macedonia.
International transfers
Please note that your personal information may be transferred, stored and processed outside the country in which you live.
In cases where personal information is transferred to other countries, such transfer is carried out only if an adequate level of protection of personal data is ensured or if appropriate safeguards are applied, in accordance with applicable data protection regulations.
Where necessary, the transfer of personal data may be carried out on the basis of appropriate contractual mechanisms, such as standard contractual clauses or other legal instruments provided for under applicable law.
Changes to this Privacy Policy
We may periodically update this Privacy Policy, including to reflect changes in our practices or for other operational, legal or regulatory reasons. The revised Privacy Policy will be posted on this website, the “Last updated” date will be updated and notice will be provided as required by applicable law.
Contact
If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us or send us an email at belviamk@gmail.com or contact us at Debarska, Skopje, 1000, North Macedonia.
Data Controller:
BELVIA
Debarska, 1000 Skopje, North Macedonia
Email: belviamk@gmail.com
